Frequently Asked Questions

What hours are you open?

Key PM office hours are Monday through Friday 9am to 5pm and we are closed on all Federal or Banking Holidays
Where can I get utility info?

You can get utility contact info for the Las Vegas Valley here
What types of properties do you manage?

We are looking for properties in good condition that are attractive, well-located, and ready to occupy. We want quality properties that will attract quality tenants. Key Property Management handles leasing and management on both Residential and Commercial Properties
What locations do you cover?

We cover all areas of the Las Vegas Valley
What are the terms of the management agreement?

Each agreement is specific to the property and the resources it will require but is a minimum of one year.
When will I receive my rental income each month?

You will receive your funds shortly after your tenant pays the rent. If paid on time, you receive your funds between the 10th and 13th of the month by direct deposit. You will also receive a monthly statement detailing your account activity on the date of the deposit.
Do you get my approval before ordering maintenance work?

We troubleshoot most issues with the tenant but some work requires a professional. Your agreement outlines the parameters for maintenance approvals. When the cost of a repair is expected to exceed the stated limit, you will be contacted for your pre-approval, unless the work is deemed an emergency repair.
What steps do you take to lease my property?

We know what works and what doesn't. We've developed a comprehensive marketing program that has worked well, leasing thousands of homes. One of our tactics includes extensive online advertising. We advertise with featured marketing services on realtor.com, zillow.com, Trulia.com, Hotpads.com, and homes.com, as well as over thirty more!
How quickly can you lease my property?

We can never say with certainty how long it will take to lease a property. Many factors include location, time of year, price, quality of the applicants, and just being in the right place at the right time. We have an extremely low vacancy rate and the average property leases in less than 30 days, in the slower fall and winter months it can be longer. Although vacancies can be unsettling, we follow our process until we find the right tenant.
How much will my property lease for?

Often owners will set rents based on how much they need to cover their mortgage, on how much they want, or on what they heard another home is getting. These methods almost always create problems. Arriving at the appropriate rent level can be a complex process that must take many factors into account. This is one of those areas in which hands-on experience comes into play. Contact us today for a free and no obligation market rental analysis.
I have applied for a property you have listed. Where can I inquire about its status or send additional information about my application?

To inquire on status of a pending application or to send additional required application info please email applications@keypm.com
I am looking to schedule a time to see a property we have listed or to apply for a property?

To schedule a viewing or apply click the link under rental listings or visit www.keypm.com/rental-listings . Please Note: Available listings are at Keypm.com if you do not see the property you are looking for on the site it is no longer available)
I am a property owner, and I would like to know more about your management services. Where can I go for more information?

We are looking forward to speaking with you about your investment property. Please select the Property Management tab (or www.keypm.com/property-management) and select "Get Started" once the questions are answered we will be in touch shortly.
What steps do you take to protect the Landlord?

The owner is protected from damage to the property (on a small scale) by the security deposit charged upon move-in. Key PM also requires tenant liability insurance from the resident to cover large-scale issues and works with a third party collection company to collect on past due amounts owed by residents. We offer a third-party rent guarantee insurance as an optional coverage, please inquire with your property manager for more information.
Where can I go as a tenant to report a maintenance issue, submit a notice to vacate, or make a rent payment?

To visit your tenant portal please select the Resident tab or go to www.keypm.com/residents and log into your account using the email you have registered with Key PM. If you have not created a password select the option to change your password.